Returns, Cancellations and Refunds

Start with us. Before sending anything back, email mirs@mirs-innov.com with your order number, the product and the reason. Add photos or serial numbers if relevant. We reply with return instructions, because the address, packaging and carrier depend on the product. Returns sent without instructions may be delayed or refused.

Faulty, damaged or wrong items. Tell us within 3 days of delivery for damage in transit or a wrong or missing item. For a fault found later, see our Warranty and Support policy. Once we confirm the problem, we repair, replace or refund, and we cover the return shipping. Stop using equipment if a fault could make it unsafe.

Changing your mind

• You can return an unused item in its original, unopened packaging within 14 days of delivery.
• You pay the return shipping, and the item must reach us in resaleable condition.
• We can't accept change-of-mind returns for:
• software licences and activation codes once delivered;
• items configured, installed or ordered specially for you (your quote will say so);
• batteries that have been used;
• items whose seal or activation status shows they have been used.

Cancelling an order

• Before dispatch: contact us as soon as possible. If we haven't placed or shipped the order, we cancel it and refund in full.
• Special-order items: if we have already ordered the item for you, we tell you any non-refundable supplier costs before cancelling.
• After dispatch: the change-of-mind rules above apply.

Refunds

• We refund to your original payment method within 10 business days after we approve the return or cancellation.
• Your bank may take a few more days to show it.
• Original shipping, duties and taxes are refunded when the return is our fault. For change-of-mind returns they are refunded only if we can recover them.

Your legal rights. This policy does not affect any rights you have under Singapore law or the law of your country that cannot be excluded.