Shipping and Delivery

Where we deliver. We deliver to most countries. We don't deliver to countries under sanctions or export restrictions, or anywhere carrier restrictions prevent it. If we can't deliver to your destination, we'll tell you before you pay.

Shipping cost and market prices

• Singapore: Singapore prices include 9% GST and delivery within Singapore. Usually delivered in 7–14 working days after payment. Some items may take longer; we'll confirm the date by email.
• Southeast Asia: Prices shown for Southeast Asian destinations are estimates in the selected currency; our quote confirms the final price including shipping, destination eligibility and delivery timing.
• Rest of the world: Prices shown outside Singapore and Southeast Asia are converted from the US reference price; our quote confirms the final price including shipping, destination eligibility and delivery timing.

Where orders ship from. Orders ship from Singapore or directly from our supplier's warehouse, whichever is faster and safer for your destination. Your quote says where your order ships from.

Delivery times. The Singapore timing above is our usual estimate. Your quote gives an estimated dispatch and delivery time for your destination. Customs checks, carrier delays and regulated items can add time. Once your order ships, we email you the tracking number.

Import duties and taxes. Your quote says who pays them:

• Delivered Duty Paid (DDP): we arrange customs clearance, and the duties and taxes are included in your quote.
• Delivered Duty Unpaid (DDU): you pay duties, taxes and any brokerage fees to the courier or customs when the order arrives.

You may need to provide information or documents for customs, such as a tax number or import permit.

Batteries and regulated equipment. Drone batteries are classed as dangerous goods for transport, and some drones and payloads need permits in certain countries. These items may need special packaging, a different carrier or a longer delivery time, and some routes can't accept them at all. We confirm the shipping method in your quote.

When your order arrives. Check the package on delivery. If it is damaged, missing items or not what you ordered, tell us within 3 days at mirs@mirs-innov.com with your order number and photos. Keep all packaging until we've resolved it.

Lost or failed deliveries. If a parcel is lost in transit, we work with the carrier and replace or refund it. If delivery fails because the address was wrong or the parcel was refused or not collected, return and re-delivery costs may be charged.