A short, specific enquiry gets a more useful reply than a general one. Six details cover most of what is needed.
Submitting an enquiry is a request for information. It does not place an order, and it does not reserve equipment.
The six details
Gather these before you open the enquiry form. A few lines on each is enough.
- Application: what the aircraft will be used for, such as roof inspection or site mapping.
- Model: the aircraft or series you are considering, or two options you want compared.
- Payload and accessories: cameras, batteries, cases or other items you expect.
- Quantity: how many aircraft and how many of each accessory.
- Destination: the country and city where the equipment will be used.
- Timing and contact: when you hope to decide, and the best way to reach you.
An example enquiry
"We inspect rooftop equipment for commercial buildings. We are considering a DJI Matrice 4 series aircraft, two units, with spare batteries and a carry case. Delivery would be to Singapore. We hope to decide next month and would like to know what the package includes."
This gives enough to start a conversation, and it leaves the commercial details open for the written offer.
If your setup is mixed
If you need several different items, add them to your enquiry cart and check each line before sending. Fleet and custom setups are welcome as enquiries, with model, quantity, application and destination included.
What to leave out
Do not include payment details, passwords or identity documents in an enquiry. You do not need to guess at prices or delivery times. Ask for them instead.
After you send it
Keep the enquiry reference if one is provided. A confirmed offer is separate from the enquiry, and you decide whether to accept it. Direct checkout is not available for every product, so the enquiry route is the way to start.
Next step
Discuss your setup with MIRS.
Share your application, equipment, quantity and destination.
